Erin Lintern
Director at Expedia Group
- Role
- Director, Air Improvement at Expedia Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Erin Lintern
How others view me: Results orientated, influential, passionate, calm under pressure, innovative, and transparent/candid in communicationHow I view myself: Travel industry and e-commerce expert. My blended skill-set means I specialize in taking complex problems, asking standard and thought provoking questions to identify the core need, and suggesting innovative solutions to other stakeholders who speak different languages (figuratively i.e. tech, training, business, or visual). If solutions cannot be prioritized internally, I find other avenues (external tech solutions) with the goal of improving customer and agent experience through automation. Proven success quarterly and annually at reducing operational costs by more than 30% year over year. I love sharing my knowledge with others and learning new things myself.
Experience
Director, Air Improvement
Nov 2025 — Present · Seattle, WA, US
Thrilled to lead a global team supporting initiatives that enhance the experience of travelers, agents, suppliers, and colleagues while driving operational efficiency and supporting revenue growth. My team and I develop and execute strategies that elevate service standards, foster collaboration, and deliver measurable impact across the organization. I\'m passionate about creating seamless journeys and building a culture of continuous improvement, leveraging data-driven insights and innovative solutions to shape the future of air travel.Keywords: Customer Experience | Operational Excellence | Revenue Growth | Leadership | Continuous Improvement | Strategic Planning | Change Management | Travel Innovation
Education
Central Washington University
Bachelor of Applied Science (BASc), IT/ADMG
2013 — 2015
South Seattle College
Associate of Science (A.S.), Business Administration and Management, General
2011 — 2013
WGU Washington
Master's degree, Data Analtyics
2017 — 2021
Skills
- Cross-Functional Team Leadership
- Social Media
- Management
- Team Building
- Leadership
- Microsoft Word
- Team Leadership
- Process Improvement
- Outlook
- Microsoft Office
- Vendor Management
- Strategic Planning
- Online Marketing
- Program Management
- Project Management
- Customer Service
- Logistics
- Customer Satisfaction
- Team Management
- Microsoft Excel
- Powerpoint
- Event Management
- Call Centers
- E-Commerce
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.