Erin Knight
Assistant General Manager
- Role
- Assistant General Manager at Blu Jam Cafe
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Erin Knight
Hi! I’m Erin. I’m passionate about developing customer relationships, delivering exceptional customer service, building teams that take pride and find meaning in their work, dogs of all shapes and sizes and running up big mountains.
Experience
Assistant General Manager
Nov 2022 — Present · Brentwood, CA, US
Cultivate robust connections with customers, suppliers and team members to uphold operational excellence - Address customer issues and inquiries promptly and empathetically, employing active listening and genuine enthusiasm- Foster team spirit and motivation through daily encouragement, upbeat mentorship and compassionate support for challenges that arise- Conduct staff trainings to ensure staff is empowered to serve customers confidently- Drive business achievement by evaluating KPIs, refining business strategies, and implementing workflow improvements- Oversee critical business operations including payroll, reporting, scheduling, staff development, and budgeting
Education
UC Santa Barbara
Bachelor of Arts - BA
2017 — 2020
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