Erin Frank

About Erin Frank

At the core of my professional journey is a commitment to modernizing legacy systems and transforming them into cutting-edge technological solutions. Guided by a philosophy that encourages bridging the gap between innovation and practicality, I strive to lead teams with collaboration and transparency. My mission has always been to foster a culture where dynamic leadership meets agile transformation, ensuring sustainable growth and technological advancements.Over the course of my career as an IT Senior Leader, I\'ve honed expertise in software engineering, microservices architecture, and cloud migration. My extensive background includes spearheading large-scale transformation projects while leveraging my deep understanding of technology roadmaps and strategic planning. I specialize in directing modernization initiatives and designing architecture frameworks that enhance infrastructure efficiency. Agile methodologies, particularly release train engineering, have been key in my systematic approach to streamlining complex project executions.Among my career highlights, I managed the migration from legacy systems to AWS at BNSF Railway, a significant initiative that involved rehosting, re-platforming, and refactoring workloads. I\'ve also played a crucial role in transforming monolithic systems into scalable microservices by devising and executing long term technology roadmaps. My strategic leadership was pivotal in executing multi-million-dollar projects including mainframe-to-OpenShift migrations, delivering substantive improvements in enterprise applications.Looking forward, my goal is to utilize my extensive experience to orchestrate technological innovations that propel businesses towards a future-ready stance. I am eager to collaborate with organizations that value transformation and efficiency to create streamlined, resilience-driven solutions. I’m passionate about driving change, mentoring future leaders, and delivering technology that enables business transformation. Let\'s connect to explore how my expertise can support your company\'s journey towards operational excellence and technological advancement.

Experience

1. Associate Director of Application Support

   First Command Financial Services, Inc.

   Dec 2025 — Present

   Champion automation, monitoring enhancements, and best practices to streamline support processes.* Track KPIs and performance metrics to drive data-driven decision-making.* Manage critical incident response, root-cause analysis, and post-incident reviews to prevent future occurrences.* Monitor application environments, proactively identifying optimization opportunities and potential system issues.

Education

• Leadership Worth Following

  Certification

• TCU Neeley School of Business

  Executive Programs

• SAFe by Scaled Agile, Inc.

  Certification

• University of North Texas

  Computer and Information Sciences