Erin Hennessey

About Erin Hennessey

IT professional with 20+ years of experience. Customer focused with a proven track…

Experience

1. Information Technology Delivery Manager

   TruStage

   Mar 2018 — Present · Madison, WI, US

   Product Owner and Leader of multiple operation teams within development and infrastructure, ensuring priorities are aligned with business needs.• Provide mentorship and performance feedback to 20+ contracted team members.• Define and execute service strategy and align with Business Leaders, Senior IT Leaders, teams, and Stakeholders (internal and external).• Coordinate cross functional communication and collaboration across teams as needed.• Lead a team of developers to enhance the install process prior to deployment activities to increase system stability and awareness of risks and impacts.• Drove visibility into problem management work in order for development teams to create a more stable environment.• Create continuous improvement plans and oversee implementation by the teams.• Manage day to day operations for development and operational teams which ensured high availability, security, and stability.• Prioritize and track compliance and company requirements including audit and disaster recovery activities while working with Business Product Owners.• Manage vendor relationship for operation team and ensure SLA/SLOs were met.• Ensure service compliance with applicable controls like IT, security access, privacy,regulatory, etc.• Accountable for major incident management in specified area of responsibility, including time sensitive security incidents.• Reduce Azure costs by more than $1M for the Enterprise Data Operations organization.• Create PowerBI reports for team and senior leadership to evaluate and identify operational improvements within operations and development teams.• Support standard ITIL and SDLC practices for end-to-end owned technologies.• Motivate direct and indirect reports to foster a community of continuous learning.

Education

• Edgewood University

  BBS, Computer Science

  2003 — 2008

Skills

• Requirements Gathering
• Software Documentation
• Sdlc
• Requirements Management
• Requirements Analysis
• Software Project Management
• Quality Assurance
• Itil
• Windows
• Qtp
• Quality Management
• User Acceptance Testing
• Process Improvement
• Software Quality Assurance
• Visio
• Quality Center
• Waterfall
• Business Analysis
• Test Automation
• Loadrunner
• Test Management
• Resource Management
• Business Process Improvement
• Hp Quality Center
• Sharepoint
• Testing
• Agile Methodologies
• Business Requirements