Erin Hass

About Erin Hass

I am an accomplished Business Analysis Manager and Vice President at JPMorgan Chase, with over fifteen years of experience in financial services, specializing in AML/KYC compliance, risk management, and process improvement. I bring a strategic mindset and a strong foundation in regulatory operations, having led cross-functional initiatives to streamline onboarding procedures, enhance internal controls, and ensure audit readiness. Known for my collaborative leadership style and detail-oriented approach, I thrive in high-stakes environments where precision and compliance are paramount. With dual MBAs in Organizational Leadership and Homeland Security, I combine business acumen with a passion for integrity and innovation to drive meaningful impact across global teams.

Experience

1. Business Analysis Manager

   JPMorganChase

   Oct 2017 — Present · Newark, DE, US

   Responsible for supporting the Global Client Onboarding organization in delivering an effective, consistent, and comprehensive control environment with regard to Anti-Money Laundering/Know Your Client (“AML/KYC”) and account opening activities.Responsible for procedure composition and implementation, including management of projects to meet various regulatory requirements and other miscellaneous special risk and controls topics; control gap analysis; researching breaches/incidents/errors.Utilize design-thinking tool Signavio as a business “super-user” to perform end-to-end process reviews, process flow mapping, procedure documentation production, and deep dive reviews to identify process and control gaps.Validate and review controls for key business projects, business changes, and operational events, such as migrations, and system implementations.Interface with various internal groups, including Risk Management, Audit, Controllers, Compliance, and Legal, as necessary. Manage emerging issues including analysis and impact of risk to the organization; engage with global process owners to identify issue, action plan milestones, and target dates for closure to mitigate risk. Support the completion of issue and action plan deliverables, monitor for resolution/completion, report and escalate to management as needed. Address audit production requests; conduct research and manage the timely delivery of all document production requests and accurate responses to all examiner questions.

Education

• Wilmington University

  Master of Business Administration - MBA, Organizational Leadership

• University of Delaware

  Bachelor of Arts, Major - Anthropology; Minors – Linguistics, History, Religious Studies

  2007 — 2011

• Wilmington University

  Master of Business Administration - MBA, Homeland Security

Skills

• Public Relations
• Microsoft Office
• Sales
• Fundraising
• Marketing Strategy
• Powerpoint
• Microsoft Excel
• Social Networking
• Management
• Team Building
• Microsoft Outlook
• Negotiation
• Leadership
• Project Management
• Time Management
• Retail
• Databases
• Training
• Customer Satisfaction
• Volunteer Management
• Teamwork
• Banking
• Editing
• Business Process Improvement
• Social Media
• Collections
• Public Speaking
• Business Development
• Highly Detail Oriented
• Event Management
• Access
• Analysis
• Advertising
• Customer Service
• Strategic Planning
• Research
• Inventory Management
• Community Outreach
• Data Analysis
• Facebook