Erin Harroun
Vice President, Programs & Engagement @United States Navy Memorial
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WORK HISTORY
Vice President, Programs & Engagement @United States Navy Memorial
Washington, DC, US
Oversee all aspects of marketing and communications, IT, membership, events, digital productions, education, exhibits and collections, and volunteers for the organization, vendor management • Innovate programs and events that increase engagement for all members, ultimately increasing sponsorship revenue for development and increasing number of new members and donors • Manage all aspects of the direct marketing program including DM vendor oversight, strategy development and execution…
ABOUT ERIN HARROUN
A strategic business development, operations, and client services professional with strong budget management and program leadership expertise. Solid background in business development, with the capacity to successfully oversee entire operations while driving revenue growth. Leverages strong leadership and operations management acumen to meet corporate objectives and KPI’s while exceeding goals. Develops solid internal and external relationships in support of influencing change. Executes business development and customer service strategies while meeting financial requirements and deadlines. Possesses extensive marketing, sales, client relations, finance, regulatory compliance, and P&L experience. Manages, mentors, and develops diverse staff in demanding environments. Focused on cost control and process improvement, with strong analytical and organizational skills. Proven customer-centric emphasis, with expertise in planning and implementing policies that result in greater customer confidence and improved business results. Promotes team cohesion to enhance performance. Strong communication skills. SKILLS & CORE COMPETENCIES • Operations Management • Workforce Optimization • Business Process Reengineering • Continuous Improvement • Standard Operating Procedures (SOPs) • Sales & Account Management • Pricing, Data & Analytics • Data Visualization • Python • Performance Management • Key Performance Indicators (KPIs) • Needs Analysis & Issue Resolution • Troubleshooting & Problem-Solving • P&L, Budget Management & Cost Control • Team Leadership & Mentoring • Customer Service • Metrics Analysis & Reporting • Business Consulting • Cross-Cultural Communication • Processes & Procedures Development • Risk Identification & Mitigation • Leadership & Mentoring • Strategy Development & Execution • Team Building & Management
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