Erin Haan

About Erin Haan

I believe in hard work and perseverance; I love the thrill of being challenged and thrive…

Experience

1. Operations Manager

   ChampSoft

   Mar 2024 — Present · Nashville, TN, US

   This role is critical in aligning business goals with efficient processes, driving cross-functional collaboration, and supporting the company’s growth through operational excellence. I pride myself in strong leadership skills, experience in the software or tech industry, and a passion for improving systems and workflows.Key Responsibilities:Operational Strategy & ExecutionDevelop and implement operational strategies that support company objectives and scale effectively.Identify process improvement opportunities across departments including engineering, product, sales, and support.Team & Project CoordinationWork closely with department leads to ensure projects are delivered on time, within scope, and budget.Coordinate cross-functional initiatives to streamline workflows and improve team efficiency.Performance MonitoringTrack key operational metrics, analyze trends, and report on business performance.Develop dashboards and KPIs to measure the effectiveness of internal operations.Resource ManagementManage vendor relationships, contract negotiations, and procurement processes.Assist in budget planning and resource allocation to align with company priorities.Compliance & Risk ManagementEnsure all operations comply with internal policies and industry regulations.Identify operational risks and implement mitigation strategies.People & CultureCollaborate with HR and leadership to enhance team culture, onboarding processes, and employee engagement.Support organizational change management and internal communications.

Education

• Arizona State University

  Bachelor's degree, English Language and Literature, General

• University of Phoenix

  Master of Education - MEd, Adult and Continuing Education and Teaching

  2007 — 2009

• Black Hawk College

  Associate of Arts - AA, General Studies