Erin Guyette
Customer Enablement Manager | Change Leader | Driving Strategic Initiatives, Problem-Solving & Customer-Focused Solutions | Influencing Without Authority
- Role
- Customer Enablement Manager, Grainger Consulting Services at Grainger
- Location
- Fond du Lac, WI, US
- LinkedIn followers
- 500 followers
About Erin Guyette
Change Leader and Project Manager with 25 years of experience solving complex problems, driving strategic initiatives, and delivering customer-focused solutions. Recognized thought leader skilled at navigating ambiguity, influencing without authority, and ensuring results through cross-functional collaboration.
Experience
Customer Enablement Manager, Grainger Consulting Services
Jul 2015 — Present · Fond du Lac, WI, US
2018 How We Work Award for collaboration and leadership driving customer success.• Customer Enablement SME and process owner (Work Instructions, Transition Process, Compete with Urgency Workshop, Microsoft Teams), set standards, driving adoption, and continuous improvement.• Designed the CE Transition Process to ensure a seamless handoff from implementation to long-term account ownership.• Built the Inside Sales Toolkit to scale launch engagement and enable consistent next steps across partners.• Led a Customer Enablement Development Program Cohort, training and mentoring candidates to strengthen team capabilities and succession.• Delivered complex implementations end-to-end (e.g, Complex Customer Start-Ups; defense aerospace contracts) meeting strict compliance and on-time delivery.• Owned discovery, solution configuration, and project plans; managed scope, dependencies, and risk to keep projects on target.• Drove proactive stakeholder communication (weekly checkpoints), clarified milestones and value, and resolved escalations.• Championed Smartsheet, and Teams to improve visibility, accountability, and cross-team collaboration; streamlined processes and documentation via CI.
Education
College of Lake County
Associates, Communication
1997 — 1999
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