Erin Glackin
Dermalogica
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WORK HISTORY
@Dermalogica
EDUCATION
FIDM
Merchandising Management
Indiana University Bloomington
Bachelor of Arts, Journalism
ABOUT ERIN GLACKIN
As the VP Global Customer Operations at AMAG Technology, I lead a team of professionals who are passionate about delivering exceptional customer experiences and driving revenue growth for our security technology, SAAS, and services solutions. I have over 10 years of experience in sales management, 11 years in sales operations, and 14 years in customer advocacy, with a proven track record of success in various B2B and consumer product industries.Some of my key accomplishments include designing and implementing a Bring Your Own Device program that saved over $1M per year, securing three large group practices clients that added $2+M to the bottom line annually, and creating retention programs and scorecards that lowered turnover by 38%. I am also certified in Diversity, Equity, and Inclusion, and I strive to foster a positive and inclusive work environment that empowers and engages our employees. I am always looking for new ways to improve our processes, automate our workflows, and leverage our data to optimize our customer segmentation and satisfaction.
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