Erin Duke

About Erin Duke

As a respected operations and finance executive who leads organizational transformations and continuous process improvements, I create new business models to drive multimillion-dollar cost savings and expand business capabilities. I am dedicated to enhancing performance excellence through the mentorship and development of my teams, and I thrive in fast-paced, constantly evolving environments that require level-headed navigation of competing priorities.I leverage my business acumen in financial planning and analysis, warranty and service administration, strategic planning, and reverse logistics to turn around business segments and optimize infrastructures. During my longstanding career at Electrolux Major Appliances, North America, I have earned progressive promotions, and currently serve as director of reverse logistics, leading a 12-figure supply chain and logistics organization across 10 distribution centers to improve bottom-line revenue. A few of my key accomplishments include: Transforming the enterprise’s underperforming reverse logistics division into a center of excellence in my first year by introducing standardized SOPs, a five-year strategic business plan, technology implementations, and system upgrades, driving multimillion-dollar cost savings. Restructuring and launching a new customer claims portal with best-in-class ReverseLogix software to stabilize our platform processes for the first time in five years, boosting utilization from 34% to 70%. Generating multimillion-dollar cost savings by conducting a strategic audit of customer reimbursements for failed appliances and designing protocols to better enforce a warranty period and fight fraud.AREAS OF EXPERTISE Budgeting, P&L, Forecasts, and Cost ControlsQuality Assurance / Quality Control (QA / QC)Business Intelligence, Data Analytics, & KPIsLogistics, Distribution, & Inventory SystemsPricing Operations & Management ToolsSupply Chain Planning & ManufacturingFinancial Planning & Analysis (FP & A)Sales & Operations Planning (S & OP)Large-Scale Team ManagementTechnology ImplementationsOrganizational DevelopmentStakeholder ManagementRoot Cause Analysis Reverse Logistics

Experience

1. Director, Warehousing

   Electrolux Group

   Jan 2022 — Present · Charlotte, NC, US

   Lead 800+ team members organization across 12 distribution centers, Quality Logistics, Reverse Logistics, Inventory Control and Continuous Improvement teams with $400M supply chain and logistics expense. Established business plan deployment. Integrated Factory warehouses into warehousing org and processes. Developed staffing blueprint and standardized org structure. Established Value Stream Mapping cadence within warehousing and reverse logistics teams. Operated in Global supply chain organizations, sharing best practices and shaping standard operating processes. Responsible for developing annual and 5-year strategic plans.

Education

• University of Bremen

  Capital Markets

  2001 — 2001

• University of North Carolina Wilmington

  Bachelor of Science (B.S.), Finance

  1999 — 2003

• University of Bremen

  Business Administration and Management, General

  2001 — 2001

Skills

• Microsoft Excel
• Six Sigma
• Management
• Supply Chain
• Supply Management
• Sap
• Forecasting
• Cross-Functional Team Leadership
• Business Process Improvement
• Operations Management
• Sales Operations
• Supply Chain Management
• Strategic Sourcing
• Process Improvement
• Pricing
• Sales
• Competitive Analysis
• Warranty
• Financial Analysis
• Inventory Management
• Product Development