Erin Conger
Sr Consultant, P & C Insurance Business Performance and Operations @Nationwide
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WORK HISTORY
Sr Consultant, P & C Insurance Business Performance and Operations @Nationwide
Des Moines, IA, US
Sr. Consultant, P&C Insurance Business Performance and Operations (8/2025 - Present)Operations Director, Middle Market, Commercial, E&S and Specialty (2/2020 - 8/2025)\'Chief of Staff’ to the Senior Vice President as a participating member of the leadership team and trusted advisor to both leader and peers. Lead projects and problem-solving efforts to enhance business processes and overall business efficiencies. Collaborated on team effectiveness strategy and engagement action plans; accountable for continued advancement and growth.Spearheaded communication efforts including all associate meetings and in-person events.Fostered relationships with business partners to optimize operations throughout the value stream.Sr. Consultant, Process Management, Agribusiness Operations (7/2018 - 2/2020)People leader of team focused on continuous improvement and change management. Directed business project management and process mapping.Provided consultation and development of training and communication plans.Supported Lean Management System deployment.Sr. Consultant, Agribusiness Operations (11/2016-7/2018)Business Lead for a complex Commercial Agribusiness IT project (~$2M effort) focused on automating endorsements. This project brought significant time and cost savings efficiencies (~4 FTE cost savings in total) to NWAG processing, underwriting, and audit teams.Sr. Consultant (1/2014 - 11/2016)Business Lead - Surety complex IT project; responsible for monitoring timelines, communicating key decisions, issues, and changes to portfolio and business leaders.Six Sigma Black Belt Project Lead - focused on increasing revenue for the independent sales channel by better leveraging the Salesforce tool and by minimizing errors of a third party quoting tool.
EDUCATION
Iowa State University - Ivy College of Business
Marketing
SKILLS
ABOUT ERIN CONGER
Energetic and results-driven industry leader of over 23 years with a demonstrated ability to navigate and successfully lead strategic business and process improvement initiatives. Through outstanding interpersonal skills, business process expertise, and extensive relationship management assignments, has skills to collaborate with disparate teams and remove roadblocks to deliver on priorities. Devoted to building relationships by quickly adapting to new businesses, team cultures, and leadership styles to improve process, technology and people capabilities. In Sr. Consultant and Operations Director roles, served as a Chief-of Staff like ambassador between executive leaders, business areas and corporate resources to ensure day-to-day operations, large-scale projects (both people and process-based efforts) were delivered successfully to meet leaders’ requirements and goals.
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