Erin Boor

Experience

1. Regional Vice President of Customer Success

   Innovaccer

   Jul 2018 — Present

   Function as the join between Sales, Solutions Engineering, Implementation and Product Teams to deliver Population Health Management Software Solutions, while strategically maintaining customer relationships and planning for growth in different markets/verticals · Manage a Project Team of 6-9 individuals, per project, consisting of software engineers, data scientists, QA associates, project managers and Customer Success Managers to deliver products as per customized SOWs · Creating cost and revenue analyses to quantify customers’ ROI and identify new opportunities within the scope of applications offered through different product channels, driving upsell targets of $3M+ per year · Managing and scaling a region of customers from $4M in CARR to $12.8M in CARR over focused tenure as RVP, with a growing region of referenceable customers · Identifying and implementing operational efficiency solutions through quantitative value analyses, ensuring high levels of customer satisfaction, with the end goal of identifying $6M+ in recognized value across the customer base