Erin Youngwirth Birch
General Manager @Village Pet Care
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WORK HISTORY
General Manager @Village Pet Care
Led the recruitment, onboarding, and performance evaluation processes for new team members. • Collaborated with head office for updates and conducted monthly meetings to ensure alignment. • Developed and executed marketing strategies for offsite events, driving increased engagement. • Monitored P&L monthly to control expenses and enhance overall profitability.
EDUCATION
Emma Willard School
Graduated
Rochester Institute of Technology
Associate of Arts - AA, Graphic Design
ABOUT ERIN YOUNGWIRTH BIRCH
With over 25 years of professional experience, I currently serve as General Manager at Village Pet Care, where I oversee operations and drive business growth. My work includes hiring, onboarding, managing performance reviews, and collaborating with the head office on strategic updates. I focus on revenue growth, staff engagement, and maintaining high standards of customer and employee satisfaction. My expertise extends to creating and updating SOPs, managing P&L, controlling expenses, and handling facility maintenance coordination. I also contribute to marketing efforts, including social media advertising and event planning. Dedicated to fostering a collaborative and efficient work environment, I aim to ensure seamless operations while enhancing customer and employee experiences.
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