Erin Bilvado
- Role
- Vice President, Consumer Experience and Hospital Health Plan Service Administration - Scal & Hawaii at Kaiser Permanente
- Location
- Pasadena, CA, US
- LinkedIn followers
- 500 followers
About Erin Bilvado
Dynamic healthcare executive with an unrelenting passion for experience, fostering a…
Experience
Vice President, Consumer Experience and Hospital Health Plan Service Administration - Scal & Hawaii
Jun 2019 — Present
Accountable hospital health plan consumer and care experience leader for Southern California and Hawaii markets serving over 5 million members. Responsible for the transformation of Kaiser Permanente\'s consumer and care experience, including service, access, navigation, convenience, and digital readiness. Growth and retention at the center in some of the most competitive markets in the county. Featured initiatives include intuitive connections to care through mobile, machine learning and…
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