Erin Baird
Senior Account Manager Higher Ed @Lightcast | Leadership, Strategic Planning
- Role
- Senior Account Manager Higher Ed at Lightcast
- Location
- Pullman, WA, US
- LinkedIn followers
- 500 followers
About Erin Baird
RELATIONSHIPS + RESULTS Customer Success Leader | 95%+ Renewals | Turns At-Risk…
Experience
Senior Account Manager Higher Ed
Dec 2015 — Present · Moscow, ID, US
Focus on meeting client expectations, process renewals, and maximize revenue growth opportunities- Develop trusted relationships with decision-makers and software users to understand their particular goals, and to understand the ways in which EMSI can assist them more effectively while increasing their understanding of data- Acted as subject matter expert for the higher-ed sector; communicate with EMSI product development and marketing teams to identify product development and improvements-Keynote speaker for Higher Ed conference at Cerritos Community College- understanding projection data, skill gaps, and meeting the demands for the local labor market-Created and implemented onboarding for new account managersAccount manager for Community College in both internal and front-facing software. Building relationships, solving my client\'s problems, and am a trusted resource for solution exploration. Work closely with sales to best serve our clients. Instill an understanding of data and an ability to aggregate data to best serve the interests of institutions and their students.
Education
Lewis-Clark State College
PSYCHOLOGY
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