Erik Wagner

About Erik Wagner

What drives me isn\'t just the tech—it\'s the human stories behind every healthcare interaction. Having spent over three decades in this industry, I\'ve witnessed firsthand how the right digital solutions can transform not just business outcomes, but real lives: the clinician who gets home on time to their family, the patient who receives better and quicker care, the administrator who can focus on strategy instead of manual processes.As a husband and father of three, I have an intimate understanding of the importance of healthcare systems working efficiently for families. When I\'m not working, you\'ll find me exploring hiking trails, experimenting in the kitchen, or planning our next travel adventure. It’s these personal experiences that help keep me grounded and connected.My career has been built on turning these insights into measurable business results. As Global Head of HLS at Twilio- I led our team to achieve 161% of our sales goal and 149% of pipeline targets- I worked across multiple teams (product, marketing, sales, partnerships, and customer success) to create and package seven unique product offerings for the payor and provider market.As Senior Director of Provider Strategy at Salesforce- I led four years of 24% year-over-year growth in the AMER provider market, while expanding our ANZ healthcare business by over 800% in just two years- I scaled emerging markets by 220% over four years- I collaborated with the product, marketing, sales, partnerships, and customer success teams to conceptualize, develop, and deliver new functionality within the Health Cloud product solution. These numbers represent more than revenue; they reflect successful partnerships with industry leaders such as Mount Sinai, NYU Langone, Piedmont Health, Giesinger, Banner Health, and UHC, where we implemented solutions that have improved healthcare delivery. I built strategic partnerships, launched new market segments, and created go-to-market strategies that align technology capabilities with real-world healthcare challenges.I am energized by working alongside healthcare leaders who share the vision of transformation. Whether I\'m speaking at HIMSS, HLTH, or ViVe, or collaborating directly with clients through my consulting firm, The Transformation Group, my passion remains unchanged: helping healthcare organizations reduce costs, decrease employee burnout, and create more efficient workflows that ultimately serve patients better. Every conversation, every solution, every partnership is an opportunity to make healthcare work better for everyone involved.

Experience

1. Advisor

   Redesign Health

   Apr 2023 — Present · Miami, FL, US

Education

• Florida International University

  Bachelor of Arts (BA), Interdisciplinary Studies with emphasis in Management Information Systems

  1997 — 2001

Skills

• Hospitals
• Leadership
• Informatics
• Business Process Improvement
• Team Building
• Project Planning
• Organizational Leadership
• Cloud Computing
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Sales Operations
• Customer Service
• Healthcare
• Health Information Management
• Hipaa
• Strategic Planning
• Healthcare Consulting
• Saas
• Ehr
• Revenue Cycle Management
• Direct Sales
• Healthcare Industry
• Account Management
• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Hl7
• Revenue Cycle
• Hl7 Standards
• Practice Management
• Pacs
• Customer Relationship Management (Crm)
• Contract Negotiation
• Enterprise Software
• Healthcare Information Technology (Hit)
• Crm
• Process Improvement
• Emr