Erik van Bergen
Orchestrating superior customer experiences
- Role
- VP, Senior Cx Architect at Citizens
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Erik van Bergen
I find orchestrating experience touchpoints as interesting as inventing new devices. I…
Experience
VP, Senior Cx Architect
Apr 2021 — Present · Charlotte, NC, US
Education
Carnegie Mellon University
BFA, Industrial Design
1991 — 1995
Delft University of Technology
Master of Science (MSc), Strategic Product Design with Annotation in Entrepreneurship
2010 — 2012
Skills
- Innovation Management
- Service Design
- Strategic Planning
- Problem Solving
- Sketching
- Industrial Design
- Presentations
- Product Innovation
- Copywriting
- Concept Development
- Product Development
- Concept Generation
- Strategy
- Brand Design
- Brand Management
- Team Leadership
- Market Analysis
- User Research
- Entrepreneurship
- Commercialization
- Storytelling
- Product Design
- Design Strategy
- Brand Development
- Project Management
- Solidworks
- Brand Equity Development
- Storyboarding
- Project Planning
- User-Centered Design
- Strategic Design
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