Erik Jacobsen
Experience Design Leader | UX/UI, AI Trustworthiness, Strategy & User Research
- Role
- Leader of Experience Design at Chubb
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Erik Jacobsen
I design with empathy, strategy, and precision. For over two decades, I solve human problems by using design thinking to create intuitive, trustworthy digital experiences.I collaborate in cross-functional teams to shape UX strategy, enhance customer journeys, and achieve key business OKRs. My expertise includes applying design system guidelines to interactive prototypes and validating them through usability studies—proactively addressing user pain points before development begins.Lately, I have been focused on designing trustworthy AI experiences—ensuring transparency, clarity, and ethical interaction patterns that foster user confidence in emerging technologies.
Experience
Leader of Experience Design
Feb 2026 — Present · Jersey City, NJ, US
Leader of Chubb’s Design System, plus leader of leaders for: Marketing, NA Commercial Insurance, Major Accounts, Personal Lines, and Claims
Education
Monmouth University
BFA, Graphic Design
1997 — 2001
Springboard
User Experience Design Certification, UX Design
2016 — 2016
Beginex
Course completion, UX Design
2019 — 2019
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