Erik Schranz

About Erik Schranz

Accomplished professional with demonstrated success in directing all aspects of customer experience, OTC commercial business operations, field service operations, and sales support. Leading employee engagement, business strategy, and customer relationship management. Strong business and market acumen to produce extraordinary results. Effective in intuitively developing autonomous and engaging teams. Strategically provide strategic sales support and deliver consistent, exceptional, metric based service levels. Develop and administer project management initiatives to scale processes and systems in rapid growth environment. VOC survey administration / analysis / action. Develop and update process documentation and standards.* Core Competencies *Customer Relationship ManagementOperational & Fiscal OversightProcess Improvement & Cost ReductionsOpportunity Identification & Revenue GrowthProductivity & Performance ImprovementField Service OperationsRegulatory ComplianceProject & Program Management

Experience

1. Senior Director Customer Service

   SCIEX

   Jun 2022 — Present · US

   Lead the strategic transformation and facilitate proactive, adaptable, solution-based customer and commercial interactions throughout the pre-sales and post-sales process. Working to optimize and harmonize business effectively and improve efficiency and customer service levels.

Education

• University of Phoenix

  UNIVERSITY OF PHOENIX Pursuing Bachelor of Arts in Business Management | Marketing Focus (June 2017)

  2013 — 2017

Skills

• Sales Operations
• Customer Service
• Training
• Account Management
• Cross-Functional Team Leadership
• Sales
• Salesforce.com
• Leadership
• Program Management
• Medical Devices
• Process Improvement
• Start-Ups
• Project Management
• Management
• Team Building
• Forecasting