Erik Roa
Senior Cx Operations Manager @Shiftmove
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WORK HISTORY
Senior Cx Operations Manager @Shiftmove
Berlin, DE
Building the analytical and operational layer for Customer Success at Shiftmnove, the leading company in Fleet SaaS solutions. Focused on customer health modeling, CX data infrastructure, and GTM workflow optimization using BigQuery, dbt, and Snowflake.
EDUCATION
La Salle BCN
Bachelor of Architecture (B.Arch.), Arquitectura
EUDE Business School
Master of Business Administration - MBA, Business Administration and Management, General
Instituto Universitario Politécnico Santiago Mariño
Arquitecto, Arquitectura
ABOUT ERIK ROA
I\'m a Revenue Operations & Customer Analytics professional helping B2B SaaS companies turn customer data, product usage, and GTM workflows into measurable retention, expansion, and revenue growth. With 8+ years in Customer Success and a deliberate move into Data Analytics, I build the operational and analytical systems that give GTM teams real answers. Currently doing exactly that at Shiftmove, a Fleet SaaS company in Berlin. GCP Data Analytics certified, with a hands-on portfolio of CX and RevOps projects on GitHub. Stack: BigQuery · dbt · SQL · Python · Looker Studio github.com/erikroa
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