Erik Kosnar

Senior Strategic Account Manager @Duda

Denver, CO, US

Helped to develop a customer success program to support scalable growth for all Duda partner accounts, including building a team and devising measurable growth activities. Consistently increased ARR of 60+ managed accounts by 20% for while reducing churn to below 2%. Work with key accounts through the entire lifecycle of an account, starting with pre-sale guidance and goal setting, then onboarding and implementation of technical integrations, and finally transitioning to ongoing management, strategic planning, and growth Upsell new and existing accounts with new products and features related to the Duda platform. Design onboarding training programs, continued support plans, and success measurement tools Host in person and online staff training with an emphasis on new skill development Host monthly webinars on technical subject matter for professional web developers Work with internal development team to address issues and add frequently requested features Developed technical content for education and webinars as a subject matter expert on advanced web design editor software