Erik Hertzman
Technical Project Manager @Solink
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WORK HISTORY
Technical Project Manager @Solink
Ottawa, ON, CA
EDUCATION
Centennial College
Computer Systems and Network Technologies, Computers and Networking
SKILLS
ABOUT ERIK HERTZMAN
I have over 20 years experience between IT, SaaS, and Marketing with a focus on tooling and automation. My background includes a positions in various parts of the software world such as customer support management, systems administration, problem management, product management operations, and program management. These roles have been integral in understanding how these teams operate within organizations and help in identifying future opportunities for growth, transformation, and automation. In my role at Oracle as a product manager, the tooling I developed had an impact of raising the overall ARR of our product by 4% in its first year. I accomplished this by designing and implementing a tool in Oracle APEX for Sales and CX teams to review our customers usage. Competencies include: Programming: SQL, Python, JavaScript, C#, VBscript, PowerShell, HTML, CSSPlatforms: BIGIP, Oracle APEX, Salesforce.com, Eloqua, SolarWinds, Big QueryCRM: Netsuite, SFDC, Fusion, HubspotService: Jira, RightNow, HelpScout, ZenDesk, Intercom, ServiceNow.BI: OBIEE, Excel, RedAsh, Looker, Tableau, PowerBIData Visualization / Analysis, System Administration, Customer Satisfaction, Customer Experience.
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