Erika Love

WORK HISTORY

EDUCATION

ABOUT ERIKA LOVE

I am a results-driven, account strategist professional with a history of exceptional performance in all facets of account portfolio management, account strategy development and execution, data analysis, upselling revenue growth, and team leadership. My experience includes being selected to undertake and tackle tough enterprise challenges in previously unchartered territory as proven by my success in working autonomously to single-handedly create a new department from the ground up to support an innovative email/automation service offering I developed for a client. I utilize credibility and transparency to engage, inform, and build relationships with stakeholders at all organizational levels. My focus is to create trust, develop alliances, and build support to change behaviors or mindsets and motivate clients to take action and capitalize on opportunities presented by the platform that will positively impact their organizations. My consultative approach combined with my negotiation and problem resolution skills allow me to positively influence and persuade others to adopt novel ideas and strategies that help clients reach their business objectives and continually raise the bar on customer service levels. My work ethic is strong and has allowed me to exceed all performance expectations for the last two years working in a remote environment. My promotion during that time as well as the numerous independent client recommendations listed below are a testament to the value I add to the organization. Focus Areas: Relationship Building Client Retention Client Reactivation Data Analytics Create Account Strategy Development Upselling/Revenue Growth New Product Development Product Adaptation Platform Adoption and Utilization Training Educational Resource Development Team Development Business Development Customer Relations Customer Service Personnel Training