Erik Ashby
Having a blast leading product research at Helpshift, a Keywords company.
- Role
- Sr Director and Head of Product Research at Helpshift at Helpshift
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Erik Ashby
Director of Product and Product Marketing at Helpshift engaged in transforming \'Digital Customer Service\' through messaging, automation bots and AI.A leader in technology who has been transforming digital customer service and enterprise collaboration from the inception of email to the explosion of today\'s most critical cloud services. Proven leader in end-to-end product development: creating a product vision, informing technical design, and driving final delivery. For 25+ years he has been driving transformation the world of services and collaborates with his leadership and direct product involvement of Novell GroupWise, Microsoft Exchange, Office 365, Microsoft Outlook, and now at Helpshift where he is leading their product and product marketing teams.Specialties: Program Management, Cloud and Collaboration Software, Communication, Building and Leading TeamsLife has 3 simple rules:(1) have fun,(2) work hard, and (3) get stuff done.
Experience
Sr Director and Head of Product Research at Helpshift
May 2025 — Present
Creating opportunity and innovation by leading the evolution of Helpshift’s strategic research department in AI, AI automation, and player engagement. With the shift in the industry around AI, I am stepping into an innovation and strategy role to build the product research department from the ground up. Leveraging on 30+ years of product leadership, and technical experience to research innovation, develop strategy, and build partnerships to drive AI innovation and create amazing AI player experiences.
Education
Brigham Young University - Idaho
Associate’s Degree, Business Information Systems
1988 — 1990
University of Phoenix
Bachelor’s Degree, Business Information Systems
1993 — 1995
Skills
- Cloud Computing
- Windows Azure
- Enterprise Software
- Microsoft Technologies
- Online Services
- Software Project Management
- Software Design
- Saas
- Agile Project Management
- Software Development
- Office 365
- Enterprise Architecture
- Partner Management
- Sharepoint
- Distributed Systems
- Software Engineering
- Agile Methodologies
- Program Management
- Project Management
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