Erika Prada
Senior Service Delivery Manager @Civica
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2019 — Present
Senior Service Delivery Manager @Civica
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London, GB
EDUCATION
2013 — 2016
Northumbria University
Bachelor of Science (B.Sc.), Web Development and Design
2006 — 2007
Institute of Leadership and Management (2006)
Int. Diploma, Management
2007 — 2008
Value Adding
Practitioner, Business Process Re-Design
2002 — 2003
OCR (Oxford Cambridge and RSA Examinations)
NVQ level 2, Customer Services
1997 — 2000
Universidad Pedagógica Nacional (CO)
Bachelor's degree, Modern Languages
2011 — 2011
Capital Ambition / London Councils Service Transformation Academy
Practitioner, Lean approaches, Business Transformation and Systems thinking.
SKILLS
Agile Project ManagementProblem AnalysisCreative Problem SolvingMarket ResearchBusiness ProcessBusiness TransformationCustomer ServiceCustomer FocusWeb DesignSpanishAgile Web DevelopmentEvent ManagementGoal OrientedPerformance ImprovementCost ReductionTeam ManagementPrince2 Project ManagementProcess ImprovementWeb DevelopmentUser ExperienceComplaint ManagementGovernanceBusiness Process ImprovementService ManagementUser Interface DesignStrategic PartnershipsStrategic CommunicationsPrivate SectorBusiness StrategyProject DeliveryLocal GovernmentLean SigmaChange ManagementStakeholder ManagementPlain EnglishResearchForeign LanguagesEfficiency ImprovementSix SigmaStakeholder Engagement
ABOUT ERIKA PRADA
Customer Operations and Service Delivery leader with 15+ years’ experience in customer…
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