Erika Poletti
Lead Solutions Engineer, Enterprise @Shopify
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WORK HISTORY
Lead Solutions Engineer, Enterprise @Shopify
London, GB
Built and scaled the Large Accounts territory in Northern Europe, achieving >360% attainment and Global Top Performer recognition for Solutions Engineering 2023- Mentored and coached junior solutions engineers, created repeatable frameworks, and supported hiring and career growth initiatives- Led technical and commercial engagements with major retailers including Flying Tiger, ASOS, The Body Shop, Dermalogica, and Karl Lagerfeld, advising C-suite executives on digital transformation from legacy on-premise and SaaS platforms- Delivered comprehensive technical solutions including demos, proof-of-concepts, bid responses, and solution briefings, and advised retailers on integration strategies with PIM, ERP, OMS, DAM, CMS and other relevant technologies within enterprise architectures- Acted as engagement lead overseeing platform implementations—defining technical frameworks, orchestrating technical teams, and assuring seamless integration into existing IT ecosystems- Sponsored a global revenue initiative, launching a tool (Customer Library) used by hundreds of people in the organization to find relevant case studies and customer references
EDUCATION
CEMS - The Global Alliance in Management Education
Master’s Degree, Dual Degree in International Management
Università Bocconi
Bachelor of Science (BSc), International Economics, Management and Finance
Università Bocconi
Master of Science (MSc), International Management
The London School of Economics and Political Science (LSE)
Master of Science (MSc), Exchange Program
UBC Sauder School of Business
Bachelor of Science (BSc), Exchange Program
SKILLS
ABOUT ERIKA POLETTI
Technology advisor and public speaker with 8+ years of experience in enterprise pre-sales and solutions engineering within the fintech and commerce industry. Recognized as a global top performer, I lead complex pre-sales engagements for the world\'s most notable brands, solve ambiguous challenges, and deliver impactful, tailored solutions for clients. My expertise spans APIs, web development, unified commerce, online payments, POS, and B2B. I also contribute to wider organizational success through cross-functional initiatives, hiring, coaching and mentoring- Functional Skills -Sales | Solutions Engineering | Pre-Sales | Sales Engineering | Solutions Consulting | Storytelling | Discovery | Software Implementation | Product Launch | Product Management | Requirements Gathering | RFP/ RFI | Demos | Proof of Concept POC- Leadership & Coaching -Hiring | Mentoring | Coaching | Strategic Initiatives- Technical Skills - Shopify | Integrations | SQL | Unix | Javascript | Postman | APIs | REST | GraphQL | Git/Github | HTML | CSS- E-commerce & Retail Industry Knowledge -Omni-channel commerce | Headless Commerce | Global selling | B2B | B2C | Payments | Subscriptions | Email Marketing | Automation | CRO
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