Erika Pires

About Erika Pires

Bilingual (Portuguese and English) foreign trade professional with 15 years of solid experience in shipment coordination and international logistics, with intermediate-level proficiency in Spanish, enabling effective communication when required. Proven track record in multinational companies, specializing in air and sea import/export, implementing new accounts and projects, and optimizing operational processes.Extensive experience in foreign trade across diverse industries, including pharmaceutical, fashion and retail, automotive, and food and beverage sectors. Expert in freight forwarding solutions and international business development, with a strong ability to manage complex shipments, ensure compliance, and drive operational efficiency.Let\'s connect!

Experience

1. Senior Air Export Specialist

   C.H. Robinson

   Jan 2025 — Present · Miami, FL, US

   Manage and oversee the full shipment lifecycle for strategic and high-value accounts, ensuring operational excellence and customer satisfaction- Act as a subject matter expert in global forwarding operations, providing solutions to enhance efficiency, compliance, and cost-effectiveness- Conduct financial audits to ensure billing accuracy and mitigate risks- Ensure compliance with security regulations by classifying shippers and performing AES filings- Develop pricing strategies and provide complex quotes to optimize revenue- Proactively monitor shipment trends, identify potential issues, and implement solutions to mitigate disruptions- Collaborate cross-functionally with internal teams, customers, and external partners to optimize supply chain performance- Lead customer engagement initiatives, driving retention, expansion, and operational improvements.

Education

• Universidade São Judas Tadeu

  Bachelor of Business Administration (B.B.A.), Foreign Trade

  2009 — 2012

• Universidade Presbiteriana Mackenzie

  Postgraduate Degree, International Business

  2014 — 2015

• FGV - Fundação Getulio Vargas

  Master of Business Administration (MBA), Marketing

  2017 — 2019

Skills

• Logística
• Import
• Transporte De Mercadorias
• Ocean Freight
• Microsoft Office
• Freight Forwarding
• Transporte Marítimo De Carga
• Gestão Logística
• Importação
• Air Freight
• Microsoft Powerpoint
• Microsoft Windows
• Logistics Management
• Supply Chain Management
• Windows
• Logística Internacional
• Serviços Transitários
• Cadeia De Fornecedores
• Outlook
• Planejamento Estratégico
• Exportação
• Frete Aéreo
• English
• Customs Brokerage
• Import/Export Operations
• International Logistics
• Comércio Internacional
• Customer Service
• Microsoft Word
• Inglês
• Atendimento Ao Cliente
• Export
• Strategic Planning
• Powerpoint
• Microsoft Excel