Erik Ankrom

About Erik Ankrom

Technical Operations Leader with 18+ years of experience in the technology industry supporting cloud, on-premises, and managed data center environments with Enterprise Support and Service Level Agreements. Proven history of client success, escalation management, major incident management, and leadership. Experience building, managing, and leading technical and business operations teams to support rapid growth companies.

Experience

1. Director, Ai Ml Operations

   Netsmart

   Nov 2024 — Present · Overland Park, KS, US

   Currently leading enterprise AI transformation through comprehensive governance, security, and strategic implementation initiatives. My role encompasses driving cross-functional AI governance committees while establishing policy frameworks that ensure responsible AI deployment across the organization. Responsibilities include architecting robust AI security postures, overseeing model review processes, and maintaining compliance standards for enterprise AI tool adoption.Through enterprise-wide AI education programs, I design and execute learning initiatives for leadership teams while facilitating workshops and knowledge-sharing sessions. Collaboration with Enterprise-wide teams accelerates AI adoption, supported by maintaining comprehensive AI knowledge hubs and organizational learning resources.Technical leadership involves coordinating AI data platform architecture and cloud infrastructure optimization projects. My work includes evaluating emerging AI technologies through proof-of-concept implementations and integrating AI observability tools to achieve operational excellence. Enterprise context integration ensures optimal AI tool availability across all organizational teams.Program management activities encompass comprehensive stakeholder alignment, project delivery coordination, and automation initiative leadership. Experience includes conducting enterprise tool evaluations for AI-powered solutions while supporting business development through strategic AI-focused proposal responses. Partnership with finance teams drives cost optimization and auditing initiatives, complemented by executive engagement on strategic AI investments and vendor collaboration for technology agreements. Strategic planning includes developing AI solution roadmaps aligned with business objectives and digital transformation goals.

Education

• Kansas State University

  Bachelor of Science - BS, Management Information Systems

Skills

• Incident Management
• Raspberry Pi
• Logging
• Aix
• Shell Scripting
• Windows Server
• Hp-UX
• Influxdb
• Service Delivery Management
• Amazon Web Services (Aws)
• Itil
• Elasticsearch
• Devops
• System Administration
• Netsmart
• Cerner
• Integration
• Git
• Appdynamics
• Enterprise Software
• Docker
• Vms
• Data Center
• Leadership
• Disaster Recovery
• Apple
• Css
• Splunk
• Citrix
• Change Management
• Windows
• Process Improvement
• Cloud Computing
• Management
• Openstack
• Sql
• Linux
• Managed Hosting
• Html