Erika M.
Strategic Customer Initiatives | Customer Program Manager | Customer Success
- Role
- Manager of Strategic Customer Initiatives at Redica Systems
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Erika M.
I\'m dedicated to transforming how businesses adopt and thrive with technology. I excel at creating customer experiences that bridge complex solutions with tangible business value, helping organizations navigate digital transformations across both B2B and B2C sectors.My passion lies in building lasting relationships that turn technology skeptics into advocates through measurable results and value realization. By combining technical expertise with genuine connection, I help customers embrace innovation while ensuring their success in an ever-evolving digital landscape.My values are something I carry throughout my career journey. They allow me to find solutions when I may not have an answer; they are my north star. Lifelong Learning: Embrace continuous growth by recognizing others\' strengths, learning from both successes and setbacks, and adapting to new challenges with curiosity and openness.🦉 Collective Wisdom: Value the unique perspectives and experiences to spark creativity, solve complex problems, and generate innovative ideas.🤝 Authentic Connection: Build genuine relationships by listening to understand others and communicating with purpose.
Experience
Manager of Strategic Customer Initiatives
Jun 2023 — Present
Skills
- Business-to-Business (B2b)
- Html
- Customer Advocacy
- Quality Assurance
- Aha
- B2c
- Totango
- Microsoft Office
- Sales
- Training
- Business Relationship Building
- Restaurants
- Tableau
- Networking
- Zendesk
- Sql
- Hubspot
- Cisco Meraki
- Ios
- Software as a Service (Saas)
- Project Management
- Mac Os
- Customer Relationship Management (Crm)
- Salesforce.com
- IT Service Management
- Account Management
- Google Analytics
- Macintosh Hardware
- Pos
- Technical Support
- New Restaurant Openings
- Menu Development
- Mac
- Social Media
- Restaurant Marketing
- Data Migration
- Facebook Marketing
- Customer Service
- Recurly
- Apple Products
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