Erika Ray
Enterprise SaaS Customer Success Leader | Startup to Scale | Outcome Based Strategic Partnerships
- Role
- Senior Customer Success Manager at Adobe
- Location
- Riverton, UT, US
- LinkedIn followers
- 500 followers
About Erika Ray
I turn complex enterprise relationships into measurable outcomes and predictable growth.With 11+ years in Enterprise SaaS, I have owned strategic Fortune 500 portfolios and consistently delivered 115–120% Net Revenue Retention through disciplined execution, executive alignment, and expansion strategy. As a player/coach with direct commercial accountability, I build scalable engagement frameworks, strengthen C-level partnerships, and convert adoption into measurable ROI.Customer Success is not support. It is a growth engine. That’s how I operate.
Experience
Senior Customer Success Manager
Apr 2026 — Present
Education
University of Utah
Bachelor's degree, Business Administration and Management, General
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