Erika Linares
Customer Success Manager @Invoice Butler
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WORK HISTORY
Customer Success Manager @Invoice Butler
US
I own the end-to-end experience for a portfolio of B2B customers, leading onboarding, implementation, and ongoing success to drive measurable improvements in cash flow and collections performance. I partner closely with finance and operations teams to design and execute effective accounts receivable strategies, including outreach workflows, dunning cadence, and escalation frameworks. By analyzing payment behavior and aging trends, I deliver actionable insights that help customers identify payer risk and optimize collection outcomes. I serve as a high-touch point of contact, ensuring fast, consistent communication, and collaborate cross-functionally with product and engineering to improve workflows, influence product development, and build scalable processes that support both customer success and operational growth.
EDUCATION
University of Illinois Urbana-Champaign
Bachelor’s Degree, Health/Health Care Administration/Management (Honors)
University of Illinois Urbana-Champaign
Master’s Degree, Health Communication
SKILLS
ABOUT ERIKA LINARES
With a decade of experience in customer success, project management, and strategic client engagement, I specialize in helping businesses get real value from the tools they use. I’ve led high-impact onboarding, contract management, product deployment, and ongoing support for customers ranging from startups to enterprise teams.At Invoice Butler, I work with companies to streamline their accounts receivable operations, automate collections, and improve cash flow through smart, tailored product solutions. I partner closely with customers to understand their workflows, surface actionable data, and ensure our platform delivers measurable results.I bring a proactive, data-driven approach to customer success; identifying risks early, unlocking growth opportunities, and aligning product development with real-world needs. My background in technical product management enables me to bridge the gap between client needs and engineering teams, driving adoption and retention.I’m passionate about simplifying complex workflows, driving operational efficiency, and building long-term, trusted relationships. Always open to learning, collaborating, and delivering impact.
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