Erika E.

About Erika E.

Experienced Case Manager with a strong background in coordinating care, advocating for clients, and connecting individuals with appropriate resources and services. Skilled in conducting comprehensive assessments, developing individualized care plans, and collaborating with multidisciplinary teams to ensure client needs are met. Daily responsibilities include managing caseloads, monitoring client progress, maintaining accurate documentation, and providing emotional support and crisis intervention. Committed to promoting client well-being and achieving positive outcomes through compassionate and solution-focused care.I have over 10 years of customer service experience. I have excellent communication, problem-solving, and organizational skills, and I use a creative and energetic approach to handle any challenges or issues. I am also proficient with computers and have a skill in computer science, which helps me to optimize the data and systems involved in logistics. I am currently pursuing a Bachelor of Arts degree in Liberal Arts. I have graduated with my associates in liberal arts in October of 2024. I chose this major because I value the diversity and breadth of knowledge and perspectives that liberal arts offer. I am motivated to learn and grow as a professional and as a person, and I strive to give my best every day. I am dependable, honest, and optimistic, and I believe that winners never quit, and quitters never win.

Experience

1. Regional Territory Manager

   Cardinal Health

   Jun 2025 — Present

   Serve as primary liaison between healthcare providers, specialty pharmacies, payers, and patients to ensure timely therapy initiation. Facilitate benefits investigations, prior authorizations, appeals, and reauthorizations to minimize treatment delays. Coordinate with specialty pharmacies to track prescription fulfillment, shipment, and therapy start dates. Build and maintain strong relationships with dermatology, allergy, immunology, ENT, and pulmonology practices within assigned territory. Maintain accurate documentation in compliance with HIPAA and manufacturer program guidelines. Manage a designated territory supporting patients prescribed Dupixent for atopic dermatitis, asthma, chronic rhinosinusitis with nasal polyps, and other approved indications.

Education

• Southern New Hampshire University

  Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies

  2019 — 2023