Erika Edwards

Director of Talent Development @The Agency RE

Beverly Hills, CA, US

Develop and articulate a comprehensive global strategy for training and education, encompassing onboarding, ongoing professional development, and the rollout of new programs, services, and technologies-Define and implement a parallel strategic vision for the Help Support Department, ensuring responsive, efficient, and proactive technology support for all employees worldwide-Establish clear alignment between training and IT support strategies and the overarching business objectives of The Agency RE, ensuring both departments act as strategic enablers of organizational success-Proactively identify future trends and needs in learning technologies, training methodologies, and IT support solutions to maintain a cutting-edge and impactful service delivery-Direct and oversee the end-to-end development, implementation, and evaluation of innovative and engaging training programs across various modalities (e.g, e-learning, virtual instructor-led, in-person) to meet the diverse needs of a global workforce-Lead cultural initiative with learning seminar series and workshops integration-Spearhead the successful adoption and global rollout of new software, digital tools, and enterprise systems, ensuring comprehensive training and robust support mechanisms are in place to facilitate seamless transitions and maximize user adoption-Establish key performance indicators (KPIs) and metrics to monitor the effectiveness and efficiency of both departments, implementing continuous improvement processes to optimize performance and demonstrate value-Lead, mentor, and develop high-performing teams within both the Training and Education and Help Support Departments, fostering a collaborative, results-oriented, and employee-centric culture.

University of Delaware

Bachelor's Degree

University of Delaware

Bachelor's Degree

The Chicago School of Professional Psychology

M.A