Erika S. C.

About Erika S. C.

Energetic leader with 20 years of experience in Operations, Program Management, Call Center and Customer Service Management as well as Provider Contract Management. I received my degree in Business Management and Organizational Leadership at George Fox University. I have a strong passion to serve others, build and maintain relationships, as well as educate and train for success. Strengths; detail oriented, organized and strong critical thinker. Specialties: Contract Management | Account Management | New Opportunity Breakdown | Relationship Management | Superior Communication | SalesForce CRM Proficiency | Evips | Coaching Techniques for Under-performing Team Members | Team Synergy | Excellent Presentation Skills

Experience

1. Provider Contracting Executive- Sr

   Cambia Health Solutions

   Sep 2016 — Present

   CAMBIA Health Solutions is the primary entity over their regional health plans. Currently working under Regence Blue Shield of Idaho.

Education

• George Fox University

  Bachelor of Business Administration - BBA & Organizational Leadership

  2014 — 2015

• Warner Pacific College

  Human Development and Family Studies, General

  1994 — 1999

Skills

• Program Management
• Process Scheduler
• Leadership Development
• Salesforce.com
• Microsoft Excel
• Strategic Planning
• Fundraising
• Call Centers
• Retail
• Customer Relations
• Marketing
• Hiring
• Business Process Improvement
• Account Management
• Campaign Management
• Training
• Customer Satisfaction
• Outlook
• Sales
• Performance Management
• Crm
• Budgets
• Coaching
• Leadership
• Management
• Team Building
• Process Improvement
• Customer Retention
• Mergers
• Customer Experience
• Customer Service
• Time Management
• Recruiting