Erika Chico

WORK HISTORY

EDUCATION

SKILLS

ABOUT ERIKA CHICO

Experienced banking executive with a strong record of leading transformation, optimizing operations, and driving risk-aware innovation in complex financial environments. Currently serving as SVP, Operations Transformation Leader at EverBank, I lead strategic Lending Transformation initiatives, focused on streamlining loan operations, increasing process efficiency, and improving both client and employee experiences.Over the past decade, I’ve built and executed enterprise-wide governance frameworks, led multi-phase bank integrations, and partnered across risk, compliance, and business units to implement sustainable, regulatory-aligned solutions. I excel at bridging strategic goals with operational realities, delivering change that lasts. Core Strengths:Lending transformation & process optimizationGovernance, policy, and control framework developmentRisk & regulatory complianceOperational efficiency & change managementCross-functional leadership & stakeholder alignmentI lead with transparency, collaboration, and accountability by building trust across teams and encouraging shared ownership of success. I’m passionate about mentoring others, creating inclusive environments, and transforming legacy processes into agile, forward-looking solutions.Career Aspiration: To continue leading transformational initiatives that modernize financial services, reduce operational friction, and support scalable, risk-resilient growth. I’m especially interested in executive roles that align business transformation with innovation and compliance excellence.Let’s connect! I\'m open to new opportunities where I can bring my experience and leadership to high-impact initiatives in banking and financial services.