Erika Burgos
Manager, Customer Experience - International at ConMed Corp
- Role
- Customer Experience Manager- International at CONMED Corporation
- Location
- Largo, FL, US
- LinkedIn followers
- 500 followers
About Erika Burgos
Accomplished Customer Service professional who contributes to quality and overall…
Experience
Customer Experience Manager- International
Mar 2017 — Present · Largo, FL, US
In charge of ensuring export orders of 350 distributors are shipping timely and with the appropriate documentation necessary to clear customs-Develop and test process efficiencies related to Commercial Invoices -Lead automation for Sales Invoices to be send via e-mail -Oversees team\'s productivity and represents the department on projects that will bring efficiencies to their day to day functions-Responsible for interviewing and making the final decision when fulfilling open positions-Motivates and promote engagement amongst team members
Education
Dowling College
Accounting and Related Services
1991 — 1992
St. Petersburg College
English Language and Literature, General
1997 — 1998
Universidad del Norte
Associate’s Degree, System Engineering
1984 — 1986
Suffolk County Community College
English as a Second Language
1987 — 1990
Skills
- Medical Devices
- Sales Operations
- Reporting & Analysis
- Customer Service
- Surgeons
- Pharmaceutical Industry
- Sales Management
- Process Improvement
- Healthcare
- Training
- Sales
- Capital Equipment
- Product Launch
- Strategy
- Contract Pricing
- Leadership
- Hospitals
- Customer Service Management
- Cross-Functional Team Leadership
- Surgical Instruments
- Pricing Optimization
- Managed Care
- Management
- Selling
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