Erika Berbert
Office Administrator @Casa Bossanova
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WORK HISTORY
Office Administrator @Casa Bossanova
Vancouver, BC, CA
Description:As the Office Administrator at Casa Bossanova, a dynamic sales agency and product distributor, I play a key role in ensuring smooth business operations and client satisfaction through a mix of administrative, financial, and creative responsibilities.Key Responsibilities:Customer & Supplier Communication: Manage daily email communications, respond to product inquiries, and handle quote requests—both preparing and sending quotes to clients and sourcing from suppliers.Invoicing & Payment Processing: Create and send invoices, track payments ensuring accuracy and timeliness.CRM & Data Management: Maintain and optimize CRM systems, ensuring clean and organized data for customer and sales tracking.Email Marketing Design: Create visually engaging and on-brand promotional content using Canva for email marketing campaigns and digital outreach.Reporting & Financial Tracking: Prepare monthly reports on client interactions, sales, and commissions earned from manufacturers.Systems Optimization: Improve internal administrative processes for increased efficiency and scalability, especially around pricing, invoicing, and reporting systems.Tools Used: Canva, Monday CRM platform, Microsoft Sharepoint, Microsoft Office
EDUCATION
Universidade Estadual de Santa Cruz
Bachelor's degree
JusPodivm
Postgraduated in Security Law
University Canada West
Master of Business Administration - MBA
Instituto Brasileiro de Design de Interiores
Interior Designer
SKILLS
ABOUT ERIKA BERBERT
Compliance Analyst | Compliance Auditor with over 10 years of experience in assisting clients in optimizing control activities, organizational strategy, and policies and procedures to help them detect, monitor, and predict risk. AUDIT • Use expertise and knowledge of AUDITING TECHNIQUES and advanced capabilities in Excel to facilitate efficient audit procedures and reporting. • Utilize expertise and knowledge OF AUDITING TECHNIQUES, including experience with contract audit techniques and advanced Excel capabilities to facilitate efficient audit procedures and reporting. • Conduct audits to ensure COMPLIANCE with REGULATIONS and company policies. • Prepare detailed AUDIT REPORTS that highlight key findings and recommendations. • Develop and implement AUDIT PLANS that align with organizational goals and risk priorities. CLIENT SERVICE • Deliver high-quality CLIENT SERVICE by addressing inquiries and resolving compliance issues. • Provide exceptional client service by addressing audit-related inquiries and concerns. COMPLIANCE • Ensure adherence to regulatory requirements and internal COMPLIANCE standards. • Maintain an organized AUDIT TRAIL to streamline compliance monitoring processes. RISK • Identify and assess potential RISKS during the audit process to mitigate future issues. ENGAGEMENT • Lead AUDIT ENGAGEMENTS by coordinating with teams and stakeholders. INTERNAL AUDIT • Perform thorough INTERNAL AUDITS to evaluate operational efficiency and risk management. EXTERNAL AUDIT • Perform thorough EXTERNAL AUDITS to evaluate operational efficiency and risk management. REPORT/REPORTING • Prepare detailed AUDIT REPORTS that highlight key findings and recommendations. • Perform accurate DATA ENTRY to support compliance DOCUMENTATION and REPORTING. TEAM • Work closely with the AUDIT TEAM to ensure timely and effective completion of audit tasks. COMMUNICATION • Use strong oral and interpersonal COMMUNICATION skills to communicate with and report audit findings clearly to internal and external stakeholders to achieve desired objectives. • Communicate AUDIT FINDINGS AND RECOMMENDATIONS clearly to stakeholders. PLANNING • Develop and implement AUDIT PLANS that align with organizational goals and risk priorities. • Lead meeting coordination to facilitate compliance discussions and AUDIT PLANNING. TECHNICAL SKILLS • Compliance Management • Legal Compliance • Policy Development • Regulatory Compliance • Regulatory Requirements • Skill Development • Microsoft Excel, Database and MS Office • Project Management • Documentation Let\'s connect!
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