Erika Woods
Ask how I can be a great asset to your team!
- Role
- Customer Service Representative at Alorica
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Representative
Dec 2020 — Present
Providing customer service on behalf of United Healthcare Medicare and Retirement Department- Assist members in explanation of benefits, locating a provider, and making changes to their information- Consulted with healthcare providers to set appointments on behalf of the member, connecting members with new healthcare providers, and verifying benefits- Created connections with members by solving issues, recommending the next best action services, and utilizing compassion when handling calls.
Education
The University of Texas at San Antonio
Bachelor of Business Administration (B.B.A.), Marketing
2010 — 2015
Skills
- Team Building
- Management
- Networking
- Community Outreach
- Salesforce.com
- Problem Solving
- Microsoft Word
- Team Leadership
- Sales Operations
- Customer Service
- Research
- Marketing
- Apartments
- Microsoft Office
- Sales
- Student Housing
- Retail Sales
- Retail
- Search Engine Marketing (Sem)
- Digital Marketing
- Event Management
- Lease Administration
- Resident Retention
- Leases
- Merchandising
- Social Networking
- Fair Housing
- Social Media Marketing
- Training
- Customer Satisfaction
- Communication
- Customer Relationship Management (Crm)
- Public Speaking
- Critical Thinking
- Data Entry
- Teamwork
- Microsoft Excel
- Powerpoint
- Time Management
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