Erika Wolff

About Erika Wolff

Driven and personable self-starter with a passion for analytics and a multi-faceted background in product management and service delivery. Acknowledged by senior managers for exceptional leadership skills and cross-functional collaboration leading to significant increases in customer retention and ROI. Striving for a position that incorporates high level thinking leading to creative solution-driven results.

Experience

1. Service Delivery Project Management Specialist

   Zayo Group

   Jan 2018 — Present · Denver, CO, US

   Supervise global market operations for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP-Engineering), equipment, building authorizations, internal financial transactions and third-party leases.• Manage and process $250 million and counting of BRR.• Oversee 110 accounts: liaison between sales, engineering and delivery.• Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects.• Mentor and train four analysts who assist in driving large projects to the finish line.• Designed and implemented cross-functional training programs across multiple sales channels.• Set departmental objectives and report on progress and project milestones.• Produce various reports for project implementation and customer service management.

Education

• University of Colorado at Boulder

  Bachelor's degree, Finance

Skills

• English
• Social Media
• Finance
• Financial Analysis
• Teamwork
• Invoicing
• Leadership
• Customer Service
• Accounting
• Microsoft Office
• Research
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Access
• Public Speaking