Erika Toledo
Director of Intake
- Role
- Director of Internal Operations at Regency Home Care
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Erika Toledo
Regency Home Care has benefited from over a decade of expertise in healthcare management, intake processes, and patient care coordination. As Director of Intake, the team has streamlined client onboarding and enhanced service delivery to meet diverse patient needs. With a focus on operational excellence, the organization has been supported in aligning intake workflows with quality care standards. Previous roles as Intake Specialist and Patient Care Coordinator strengthened proficiency in customer service and healthcare operations. By fostering collaboration across teams, the organization ensured seamless care transitions and client satisfaction. Dedicated to improving home care services, the team\'s approach is rooted in efficiency, empathy, and an unwavering commitment to patient well-being.
Experience
Director of Internal Operations
May 2025 — Present · Brooklyn, NY, US
As Director of Internal Operations, I lead cross-functional initiatives to streamline processes, improve efficiency, and align internal systems with strategic goals. I oversee daily business operations, implement scalable systems, and drive performance through data-driven decision-making. My role bridges departments to ensure operational excellence, team accountability, and continuous improvement across the organization.
Education
Brooklyn College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2012 — 2016
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