Erika Thomas
Business Process Manager @AnnieMac Home Mortgage
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WORK HISTORY
Business Process Manager @AnnieMac Home Mortgage
Greensboro, NC, US
I\'m a results-driven Business Process Manager with a proven track record of optimizing operations and driving organizational efficiency. Leveraging a blend of strategic planning, cross-functional collaboration, and technology integration, I specialize in streamlining processes to enhance productivity, reduce costs, and deliver exceptional customer experiences.Key Skills: Process Optimization & Redesign Performance Metrics & KPIs Business Process Analysis Continuous Improvement Cross-Functional Collaboration Technology Integration Project Management Root Cause Analysis
EDUCATION
University of Delaware
Associate's degree
Saint Marks High School
Diploma
ABOUT ERIKA THOMAS
Experienced Support professional with a demonstrated history of working in the financial…
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