Erika Simpson

Role
Managing Director, Customer Insight and Growth Strategy at Accenture
Location
Overland Park, KS, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Erika Simpson

Customer Service Strategy Transformation Global Lead Specializing in Customer Service…

Experience

  1. Managing Director, Customer Insight and Growth Strategy

    Accenture

    Aug 1996 — Present

Skills

  • Operating Models
  • Contact Center Operations
  • Program Management
  • Business Transformation
  • Outsourcing
  • Call Centers
  • Vendor Management
  • Crm
  • Leadership
  • Business Process Design
  • Customer Service
  • Management Consulting
  • Customer Experience
  • Performance Metrics

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Erika Simpson — Managing Director, Customer Insight and Growth Strategy at Accenture in Overland Park, KS, US | Unifers