Erika Parker-Smith

Rebel | Writer | Pleasure Herbalist | Death Doula, NEDA Proficient, NHFA Speakers Bureau Member | Speaker & Educator | Podcast Host | MFA

Role
Customer Enablement Manager at Capital One
Location
Temple Hills, MD, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Erika Parker-Smith

Erika Parker-Smith, MFA, is a dynamic and multi-faceted force, seamlessly navigating the realms of Corporate America, Grassroots Community initiatives, and the creative sphere. As a devoted wife and mother, Erika embodies a wild spirit that fuels her diverse roles as an entrepreneur, maker, and visionary. Her projects are fueled by boundless enthusiasm and insatiable curiosity. With over two decades of experience in the technology landscape, Mrs. Parker-Smith is a seasoned career technologist. Her expertise spans the financial sector, government and military entities, and biotech. Advocating for the humanization of technology and ensuring its accessibility for all drive her commitment. Erika has donned various hats—from Support and Network/System Engineer to Project Manager, Technical Trainer, and Tech Writer. She infuses the \"tech\" in Tech Writer with a blend of joy, patience, a love for learning, and an unwavering customer-first focus. Beyond her tech career, Erika is the founder and creator of Rebelmancy; where she explores diverse interests, Community and Pleasure Herbalist, End-of-Life planner, and Death Doula. Currently residing in the vibrant Greater Boston Metro with her husband and three young children, Erika\'s evolution is a testament to her commitment to personal and professional growth. CORE COMPETENCIES- Public Speaking - Process Improvement - Technical Editing & Writing - Operational Efficiency & Excellence - Agile Methodology & Implementation for Dev Teams - Mentoring, Coaching & Training - Diversity, Equity, Inclusion & Belonging (DEIB)- Program & Project Management - People Leadership - Fluent in AAVE (African American Vernacular English) Talks about #technicalwriting,#herbalism,#worklifeharmony,#womenintech,#rest,#diversityequityinclusion #endoflifeplanning #deathpositive, and #deathdoula

Experience

  1. Customer Enablement Manager

    Capital One

    Sep 2022 — Present

Education

  • Virginia State University

    English Language and Literature, General

  • Full Sail University

    Master of Science - MS

  • Full Sail University

    Master of Fine Arts - MFA

  • George Mason University

    Bachelor of Arts - BA

  • California Institute of Integral Studies

    Master of Arts - MA/MFA

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Erika Parker-Smith — Customer Enablement Manager at Capital One in Temple Hills, MD, US | Unifers