Erika Medina
Customer Operations Manager
- Role
- U s & Canada Customer Operations Lead at Bayer
- Location
- Oxnard, CA, US
- LinkedIn followers
- 500 followers
About Erika Medina
Account Manager leveraging extensive experience in business development, strategic planning, and project management to conceive and implement sales and retention strategies that sustain consistent year-over-year (YOY) revenue growth. Skilled in utilizing interpersonal communication to develop relationships with clients and resolve conflicts, safeguarding key stakeholder satisfaction. Energetic team player adept at working on several initiatives concurrently, employing project management and time management proficiencies to complete projects on time and achieve optimal outcomes.Areas of Expertise:Account ManagementSales & MarketingBusiness DevelopmentClient RelationsCustomer ServiceData ManagementProcess ImprovementStrategic PlanningTeam BuildingProject Management
Experience
U s & Canada Customer Operations Lead
Dec 2021 — Present
My primary responsibility is to leverage my understanding of business and customer requirements, to develop and execute order management strategies, and organize front end resources for maximum effect. Act as the trusted advisor on front end business processes, developing the business architecture (organization structures, processes, capabilities, tools) necessary to deliver robust, nimble, resilient, order management functions. Partner with peer leaders and departments to enhance working relations, and improve organizational alignment, across multiple sites.
Education
UC Santa Barbara
Certificate courses in Human Resources/Personnel Administration.
California Lutheran University
Bachelor's degree, Business Management; Minor, Psychology
2009 — 2013
American Business College Paris
Bachelor's Degree
2011 — 2012
Skills
- Intelligence Analysis
- Recruiting
- Event Planning
- Program Management
- Process Scheduler
- Marketing Strategy
- Social Networking
- Competitive Analysis
- Human Resources
- Microsoft Word
- Microsoft Office
- Nonprofits
- Social Media
- Powerpoint
- Microsoft Excel
- Customer Experience Management
- Customer Service
- Databases
- Marketing
- Friendly Personality
- Customer Relationship Management (Crm)
- Public Speaking
- Quality Assurance
- Time Management
- Leadership
- Research
- Management
- Employee Training
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