Erika Klein
Driving Customer Success with AI & Machine Learning Solutions
- Role
- Senior Customer Success Manager at First Insight, Inc
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Erika Klein
As a Senior Customer Success Manager at First Insight, I leverage my expertise in customer engagement and satisfaction to help clients achieve their strategic goals and operational performance. With over 10 years of experience in the retail technology industry, I have developed a deep understanding of the challenges and opportunities that retailers face, and I am passionate about sharing this knowledge with my clients. I create and present engaging, expert-level client presentations, including business analyses and ROI reports, to demonstrate how First Insight\'s solution can positively impact their businesses. I also transfer knowledge on how to best utilize the output of our solution suite to the customers, ensuring they get the most out of our platform. Additionally, I stay current in the retail industry and communicate to customers the strategic trends, opportunities, and challenges that they need to know. My goal is to empower my clients to make data-driven product decisions that put the customer at the center of decision-making, along with AI & machine learning.
Experience
Senior Customer Success Manager
Jun 2019 — Present · Philadelphia, PA, US
Education
University of Pittsburgh
Bachelor of Science in Business Administration, Marketing
2010 — 2014
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