Erika C. J.
Senior Legal Operations Analyst @ ServiceNow | Change Management
- Role
- Senior Legal Operations Associate at ServiceNow
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Erika C. J.
As a dynamic and results-driven Legal Operations project driver with over 15 years of experience, I\'ve had the opportunity to lead various transformation, efficiency, and compliance initiatives within global legal departments. My efforts have been recognized for driving organizational change, implementing advanced technology solutions, and fostering collaboration across diverse multicultural teams.Specializing in legal operations, I have successfully implemented AI-powered contract lifecycle management (CLM) tools to automate contract creation, review, and approval workflows. Leveraging AI-driven legal analytics platforms has allowed me to identify trends, optimize legal spend, and support strategic decision-making. I have applied machine learning models for compliance monitoring and risk assessment, streamlined legal workflows with AI-enabled automation to boost productivity, and reduce manual tasks. My collaboration with IT and legal has facilitated the deployment of AI solutions. I have championed digital transformation projects leveraging AI to modernize legal operations and knowledge management systems.Training global staff on AI adoption and change management strategies has been a key part of my approach to ensure successful implementation. With my proven track record in stakeholder engagement, process improvement, and international legal operations, I thrive in multicultural environments and am passionate about advancing legal operations through innovation and technology.
Experience
Senior Legal Operations Associate
Apr 2020 — Present · Santa Clara, CA, US
Education
Golden Gate University
Master of Science - MS, Human Resource Management
University of San Francisco
Bachelor of Arts - BA, Political Science
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