Erika Gil
Field Sales Leader
- Role
- Senior Customer Service Representative at UnitedHealth Group
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Service Representative
Jan 2025 — Present
Deliver premium-level service by resolving complex clinical, financial, and claims issues end-to-end, ensuring exceptional member satisfaction and first-call resolution. Lead proactive outreach to healthcare providers and internal specialists, streamlining appointment scheduling and care coordination for thousands of members. Demonstrate subject-matter expertise in benefits, eligibility, and claims processing; consistently exceed performance goals for accuracy, efficiency, and quality. Educate members on health plan fundamentals and wellness strategies, leveraging strong communication and problem-solving skills to influence positive outcomes. Serve as a peer resource and informal trainer, assisting colleagues with escalated issues and promoting team success through knowledge sharing and leadership.
Education
Indian River State College
Associate of Science (A.S.)
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