Erika Friedman

About Erika Friedman

Ms. Friedman has over 24 years of professional consulting experience. She has…

Experience

1. Specialist Leader

   Deloitte

   May 2009 — Present

   In May, 2009, Deloitte purchased the Public Services Unit of BearingPoint, Inc. Responsible for all aspects of program management including business development, resource management, budget management, serving as main point of contact for client ensuring all products and services met or exceeded expectations. • Managed process improvement efforts for multiple customers using the LSS DMAIC tools and methodology resulting in documented savings of over $1-10M per year per customer• Managed the design and development of comprehensive learning roadmaps and associated training programs for four career services and a corporate leadership program• Developed and implemented mandatory training certification program• Conducted Kirkpatrick Level 1, 2, and 3 Evaluations using Moodle and Qualtrics• Leveraged existing technology, including Blackboard 9.1 and a variety of social media tools, to develop and deliver customized blended learning solutions • Developed, implemented, and maintained customized technology solutions to record student data on written exams and practical exercises, compile data into meaningful feedback, and produce formal student performance reports• Developed online student assessment tools, instructor surveys, course evaluation forms• Served as Competency Lead in Deloitte’s Federal Learning and Talent Development Community of Practice (CoP)• Served as performance counselor and career advocate for up to five employees each year• Prepared and delivered written and verbal performance evaluations for approximately 15 employees two times per year• Led yearly proposal efforts resulting in primary sales of $4M, and managed $2.5M in revenue

Education

• The Catholic University of America

  Master of Arts (M.A.)

• Saint Bonaventure University

  Bachelor of Arts (B.A.)