Erika Cox

Senior Processing Specialist @Genpact

Macon, US

EMAILS

e••••••••@genpact.com

MOBILE NUMBERS

+14•••••••78

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WORK HISTORY

Jul 2024 — Present

Senior Processing Specialist @Genpact

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Designated team leader guiding staff, mentoring best practices, and ensuring KPIs are met. • Created SOPs, training programs, and process improvements that increased efficiency and scalability. • Strengthened B2B relationships and supported trade marketing strategies. • Led teams through new system rollouts, ensuring adoption and measurable results.

EDUCATION

N/A

Strayer University

Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

SKILLS

Social Media MarketingAccountingAccount ReconciliationEvent PlanningEvent ManagementMarketingFundraisingCustomer ServiceCustomer SatisfactionCustomer RetentionMarketing CommunicationsComputer RepairComputer ProficiencyComputer MaintenanceOrganizationNewslettersLong-Term Customer RelationshipsCustomer Service RepresentativesFinancial ReportingPersonal AdministrationExecutive SupportManagementData EntryTelephone SkillsTime ManagementTroubleshootingOffice AdministrationLeadershipAdministrative AssistanceAccounts PayableOffice ManagementAccounts ReceivablePhone EtiquetteSocial MediaMicrosoft Office

ABOUT ERIKA COX

I’m the person you call when things aren’t working the way they should. I’ve spent…

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