Erika Broach

About Erika Broach

I am a customer-focused professional with extensive years of workflow optimization, and strategic leadership, having served as an Operations Specialist in the United States Navy. Being highly organized, I am adept at enhancing operational functions, strategizing on innovative solutions for enhanced customer service. I leverage data in strategizing on process improvement, interjecting enhancements that drive optimal operations. I am an analytical thinker who consistently demonstrates a forward-thinking approach via proven leadership and conflict resolution skills. I have extensive background in working with cross-functional leaders and teams to implement plans and policies. A natural leader and team player, I have the capacity to both motivate and support teams in achieving organizational goals and strategies. Leveraging stellar communication skills, I competently illustrate data and provide insightful recommendations to key leadership and stakeholders. In addition to this, I am adept in building and cultivating beneficial relationships that allow for business growth and facilitate service offerings to existing clientele. I am open to professional networking. Please feel free to message me here on LinkedIn or through my email at e••••••••@yahoo.com. Looking forward to adding value to you! Expertise Section: Workflow Optimization, Data Management, Stellar Customer Service

Experience

1. TTEC

   Oct 2023 — Present

Education

• Columbia College

  Associate's degree